Client information and records should be a sacred taonga yet are often devalued and end up resembling a sudoku puzzle—where readers must fill in the gaps. Despite record-keeping being crucial to decision-making and service-users’ experiences, practitioners often are not taught how to keep good records (particularly in time-poor environments). This knowledge gap is then compounded by organisations not articulating a structure for their documentation or expounding how their values and cultural responsivity should be expressed.